okumak Readings in Total Quality Management internet üzerinden

This text offers a complete overview of the dynamic field of Total Quality Management, which many analysts call the most important field of management study in the U.S. today. Used as the main text or as a supplement, it is ideal for courses in Operations, Organizational Behavior, Human Resources or Management departments. Features: * Combines representative readings by current leading figures in the field, as well as contributions from "founding fathers". * Offers cutting edge approaches to TQM like Hoskin Planning and Quality Function Deployment. * Comprehensive overview covers history, key concepts and real-world models. * Includes Baldrige Award guidelines. * Chapter 3 provides students with seven quality control tools and seven management planning tools. * Chapter 7 presents an innovative approach to management-labour relations.